Administration Officer Level 2a - Mental Health Services

About this role

Join a supportive team at Blacktown Hospital Make a meaningful difference to patients, families and staff Work in a modern hospital with excellent staff amenities Manage vital ward administration and help create a welcoming, well-organised environment that supports quality mental health care. Employment Type: Permanent Full Time Position Classification: Administration Officer Level 2A Remuneration: $72,870.50 - $73,915.11 per annum Hours Per Week: 38 Location: Blacktown Where you'll be working Join Mental Health Services at Blacktown Hospital, a modern teaching hospital serving one of Sydney's fastest-growing and most culturally diverse communities. Located in B22, you'll become an important part of the ward team, helping ensure the smooth day-to-day operation of the unit and supporting clinicians to deliver exceptional patient care. Blacktown Hospital offers a contemporary and supportive environment, with: * State-of-the-art facilities designed to enhance patient care and staff experience. * A diverse, collaborative environment within a major teaching hospital. * Dedicated outdoor staff spaces and landscaped gardens supporting staff wellbeing. * Convenient access to Westpoint Shopping Centre, just a 10-minute walk away. * Onsite parking options, all-day street parking and easy access to Blacktown train station. What you'll be doing As a Ward Clerk, you'll provide essential administrative and customer service support to nurses, medical staff and allied health professionals. Working under the direction of the Nurse/Unit Manager, you'll use your initiative and organisational skills to keep ward operations running efficiently. * Provide professional, compassionate customer service to patients, families, visitors and staff. * Deliver accurate ward administration, including patient data entry, records management and maintaining inpatient files. * Support patient flow and ward operations through timely processing of documentation and information. * Coordinate the safe storage and return of patient belongings, clothing, files and ward resources. * Work collaboratively with the multidisciplinary team to respond to competing priorities and resolve day-to-day administrative challenges. This is an opportunity to bring your organisation, resilience, attention to detail and customer service skills to a role where your work directly contributes to the patient experience and supports a busy mental health team. Ready to make a difference? Join Western Sydney Local Health District and be part of a team committed to delivering safe, compassionate and high-quality care to our community. Bring your skills, experience and commitment to patient-centred service and help us create better health outcomes for Western Sydney and beyond. How to Apply Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date. * Effective communication skills including accurate spelling, good comprehension, confidence in the spoken word and ability to deal confidently and courteously with people at all levels. * Demonstrated experience in word processing, spreadsheet and database software. * Strong organisational skills and ability to meet deadlines. * Capacity to work under broad supervision and to undertake a diverse range of tasks as an effective member of a team in a high pressure, high volume work environment. * Proven experience dealing with patients/Clients and their families/carers. Requisition ID: REQ679382 Applications Close: 30th August 2026 Need more information ? * Find out more about applying for this position. * Review the detailed Position Description for insights into role requirements and criteria. * Explore the selection process, employment checks, outcomes and notifications. * For inquiries about the role, contact Arpita Khristi on Arpita.Khristi@health.nsw.gov.au People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. This is an Aboriginal targeted position. As priority is given to a suitable candidate who is Aboriginal, applicants will need to provide information to corroborate their Aboriginality. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ . Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.