Client Engagement Officer (Pool)

About this role

We are currently seeking applications for multiple Client Engagement Officers to join the Fines Enforcement and Recovery Unit at the Department of Treasury and Finance.

What We Offer

• Work that matters—impact that shapes South Australia’s future

• Flexible working arrangements that support life and career

• Salary packaging options

• Discounted gym membership

• Supportive learning & career development

• Employee Assistance Program for you and your family

Who we are

At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together.

We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

About our branch

The Fines Enforcement and Recovery Unit (Fines Unit) is responsible for the effective collection, resolution and enforcement of fines and other debts owed to the State. The unit plays a vital role in supporting community outcomes and contributing to the overall objectives of the Department.

Why this role matters

The Client Engagement Officer plays a key role in resolving outstanding fines and debts by providing high-quality, professional and customer-focussed service. Working in a fast-paced environment, this role ensures timely resolution of client enquiries and supports fair and effective debt management outcomes for the community.

About the Opportunity

In this role you will:

• Respond to client enquiries via phone, email and correspondence to achieve first contact resolution

• Process payments and establish or vary payment arrangements

• Provide accurate information and support clients with disputes and enquiries

• Liaise with internal teams and external agencies to resolve client matters

• Maintain accurate records and update client information systems

• Contribute to a collaborative team environment and continuous improvement activities

• Perform general administrative tasks to support service delivery

Remuneration:

ASO2 ($66,442 - $69,504 p.a.) + 12% Superannuation

About You

We’re looking for someone who has:

• Experience delivering high-quality customer service in a fast-paced environment

• Strong communication skills with the ability to manage challenging or vulnerable client interactions

• Experience using multiple systems and databases, including Microsoft applications

• Ability to work collaboratively in a team and manage competing priorities

• Sound judgement and ability to follow procedures, policies and legislation

• Experience handling payments or financial transactions (desirable)

Application Instructions

Click ‘ Apply Now’ to:

• Submit your current CV

• Submit a Cover Letter (max two pages) outlining your suitability

• Provide details of 2 referees (One of the referees must be your current line manager)

• Complete and attach the Pre‑Employment Declaration

Special Conditions

‘Click’ on the Role Description for full details, including screening requirements and special conditions.

Enquiries

If you’d like to learn more, or for a confidential discussion, please contact

Cinzia Martino, Senior Lead, Client Service Excellence

Phone: 08 8429 8349

Email: [email protected]

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.

If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats — please let us know. We’re happy to work with you to understand what will help you perform at your best.

Aboriginal Employment Program

We welcome applications from Aboriginal and Torres Strait Islander people who are interested in building a career at DTF or across the broader South Australian public sector.

Applicants may also choose to join the SA Public Sector Aboriginal Employment Register.

Joining the register is optional and provides access to additional support and employment opportunities across the SA public sector.

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