Clinical Support Officer (AO3) Cardio-thoracic ICU

About this role

* Integral unit support role in high-acuity ICU environment * Work alongside specialist cardiothoracic clinical teams * Drive coordination, data integrity & workforce efficiency Coordinate, manage and streamline ICU operations by delivering vital admin, rostering and data support in a critical care setting. Employment Type: Permanent Full Time Position Classification: Administration Clinical Support Officer Level 3 Remuneration: $ 73,915.11- $ 76,218.80 per annum Hours Per Week: 38 Location: Westmead Hospital Where you'll be working You’ll be based at Westmead Hospital within the Cardio-Thoracic ICU – a fast-paced, highly specialised critical care environment where precision, teamwork and responsiveness directly support lifesaving care. You’ll join a collaborative multidisciplinary team committed to excellence in patient outcomes, continuous improvement, and delivering safe, high-quality care in one of NSW’s leading tertiary hospitals. Our culture is built on: * Patient-centred care and continuous quality improvement * Strong collaboration across nursing, medical and allied health teams * A supportive, high-performance environment where every role matters * Commitment to safety, accountability and professional growth * Respectful, inclusive and team-focused practice What you'll be doing As a Clinical Support Officer in the Cardio-Thoracic ICU, you will provide essential administrative and operational support to the Nursing Unit Manager and broader clinical team, ensuring smooth and efficient unit function. * Coordinate and maintain accurate data entry across HR, finance, rostering, payroll and clinical systems * Support workforce operations including rostering updates, recruitment administration and leave processing * Monitor compliance requirements such as staff registrations and escalate expiries as required * Assist with patient-related documentation, reporting and administrative coordination to support care delivery * Provide high-level administrative support for meetings, quality activities, incident reporting and unit operations How to Apply Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date. Selection Criteria: * Holds or is willing to undertake a Certificate III in Health Administration or equivalent. * Ability to undertake a diverse range of administrative tasks as an effective member of a team in a high pressure, high volume work environment. * Demonstrated excellent interpersonal skills and problem solving ability. * Demonstrated superior organisational skills and experience in office administration, preferably in a health care environment. * Ability to work independently and within the multidisciplinary environment. * Computer literate, Data entry and Roster management Requisition ID: REQ684802 Applications Close: 30th August 2026 Need more information? * Find out more about applying for this position. * Review the detailed Position Description for insights into role requirements and criteria. * Explore the selection process, employment checks, outcomes and notifications. * For inquiries about the role, contact Farhana Khan on farhana.khan@health.nsw.gov.au or 8890 7555. People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ . Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.