COMCAR National Operations Centre Manager

About this role

ABOUT THE TEAM & BRANCH

The COMCAR and Programs Branch is responsible for delivering high quality, secure and confidential car-with-driver and other ground transport services to high profile clients, such as the Governor-General and Prime Minister (both current and former), parliamentarians, member of the Federal Judiciary and other high office holders. Additionally, the Branch provides secretariat support to the Australian Political Exchange Council.

COMCAR provides ground transport and associated support services to visiting Guests of Government such as Royalty, Heads of State, Heads of Government, and other foreign dignitaries. COMCAR frequently delivers services during major international events such as the ASEAN Special Summit, Group of Twenty meetings (G20), the Commonwealth Heads of Government Meeting (CHOGM), and other Ministerial forums hosted in Australia. COMCAR has a national presence, with drivers located in each state and territory.

The COMCAR National Operations Centre (CNOC) is the engine room of COMCAR, responsible for managing client bookings, allocations, and trip dispatches to our state and territory driver workforce within a 24/7 operational environment.

ABOUT THE OPPORTUNITY

COMCAR has a vacancy in its National Operations Centre (CNOC) for a self-motivated, highly adaptive and enthusiastic leader who is committed to delivering quality client services in an operational environment.

Through a collaborative approach, the APS6 CNOC Manager leads and supports the National Operations team in the planning and delivery of quality car-with-driver services, in partnership with our state and territory-based staff, within a 24/7 operational environment.

The CNOC Manager is required to:

• Report to the Assistant Director and support the delivery of national call centre operations, ensuring the provision of high-quality client services. • Provide leadership, guidance and advice to CNOC Team Leaders, while fostering strong relationships with COMCAR State Offices. • Lead by example and demonstrate integrity through transparent, accountable and professional staff management practices. • Oversee workforce planning and resourcing activities, including rostering, timesheet approvals, leave management, performance development, recruitment, training and staff development. • Monitor operational performance and provide regular reporting and strategic advice on service delivery outcomes to the National Management Team. • Review, develop and implement operational policies, procedures and guidelines in consultation with key stakeholders across COMCAR. • Participate in a rotational on-call roster to provide out-of-hours operational support and leadership.

DETAILED VACANCY INFORMATION

For detailed information about this role including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.