Customer Service Representative

About this role

Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $74,118 plus superannuation and leave loading Service Centre Locations: Richmond, Springwood, Penrith, Tallawong, This recruitment process will be used to establish a talent pool for future full-time, part-time, ongoing, temporary opportunities across these locations only. What we’re looking for We’re seeking people who are passionate about helping others and who thrive in a Service Centre environment. You don’t need public sector experience - we’ll provide training. About you Do you shine in a fast-paced, customer-focused environment where every conversation counts? Are you known for your friendly approach, calm problem-solving and genuine care for helping others? In this role, you will be the face of our customer experience, creating positive, face-to-face interactions and responding to enquiries with empathy, confidence and professionalism. Every interaction is a chance to make someone’s day easier and leave a lasting positive impression. If this sounds like you, we would love to hear from you! To succeed in this role, you’ll need: Strong customer service and communication skills Excellent attention to detail and the ability to manage more complex enquiries Confidence using multiple computer systems and intermediate digital skills A clear understanding of privacy, confidentiality and handling personal information appropriately What you’ll bring A genuine desire to help others and create positive customer experiences A collaborative mindset and willingness to support team success A calm, professional and confident approach when engaging with a diverse range of customers Positivity, empathy and reliability in a fast-paced, customer-facing environment Your Impact In this role, you will help create a positive and welcoming experience for every person who walks through our doors. Your calm confidence, friendly approach and ability to meet people where they are will ensure customers feel supported from the moment they arrive. Working closely with your teammates, you will help keep our service centres running smoothly, contribute to an inclusive and supportive environment, and ensure customers leave feeling heard and helped. Your commitment to quality service will play an important role in strengthening our reputation within the local community. How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Wednesday 26 August 2026 at 9:59am Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time – minimum 20 hours per week - (Monday to Saturday) Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available Click Here to access the Role Description. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process