Customer Service Representative - Tumut

About this role

Customer Service Representative Location: Tumut Service Centre (spoke site of Wagga Wagga) SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading Employment Type: Full-time temporary contract (12 months), with future full-time and part-time talent pooling opportunities. Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Looking for meaningful work in a welcoming regional community? Join our Tumut Service Centre as a Customer Service Representative. In this role, you'll support customers to access important government services, providing guidance and solutions that make a real difference to individuals and families. Working as part of a supportive and collaborative team, you'll enjoy variety in your day, ongoing learning opportunities, and the satisfaction of helping your local community thrive. What are ‘hub and spoke’ Service Centres? In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. Tumut Service Centre is a spoke site for Wagga Wagga Service Centre. About you You're a people person who enjoys building connections and creating positive experiences for customers. Friendly, approachable and adaptable, you take pride in helping others and finding solutions to a wide range of enquiries. You enjoy working in a team environment, embrace opportunities to learn, and can confidently manage changing priorities while maintaining a calm and professional approach. This role is ideal for someone looking for the chance to make a meaningful contribution to the local community. What You'll Bring You don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn. Strong communication and interpersonal skills, with a friendly, approachable style and a genuine desire to help people. Confidence managing enquiries, solving problems, and achieving positive outcomes while maintaining professionalism and discretion when handling personal and confidential information. Well-developed organisational skills, attention to detail, and the ability to adapt and remain resilient in a changing environment. Comfort using technology, learning new systems, and working collaboratively as part of a supportive team. Your Impact As the welcoming face of our Service Centre, you’ll play an important role in supporting customers across the region. Through every interaction, you'll provide guidance, resolve enquiries and help customers access the services they need with professionalism, care and respect. Working closely with your team, you'll contribute to a supportive environment where customers feel valued, understood and well-supported. How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Monday 24 August 2026 at 9:59am About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time – minimum 20 hours per week - (Monday to Friday) Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au Click Here to access the Role Description. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process