ICT Knowledge Officer

About this role

The Department of Parliamentary Services (DPS) has an exciting opportunity for a proactive ICT Knowledge Officer to support how ICT information and knowledge is captured, managed and shared across the Australian Parliament.

Working in the Information Services Division, this role supports DPS’s digital modernisation agenda by improving the quality, consistency and discoverability of information across digital platforms. You will help ensure staff and clients can easily access accurate, up‑to‑date information when they need it.

The role involves creating, maintaining and improving knowledge resources including intranet/SharePoint sites, knowledge bases and procedural documentation. You will work closely with stakeholders to capture institutional knowledge, support content owners to apply agreed templates and standards, and use feedback and analytics to improve user experience and service outcomes.

Who we are looking for

We are seeking an organised and people‑focused ICT knowledge management professional who enjoys making complex information clear, accurate and easy to find. You will be comfortable working with content owners and subject matter experts to capture, structure and publish knowledge that supports frontline service delivery and business outcomes.

You will demonstrate strong attention to detail, sound judgement and a commitment to quality and customer service. Using clear written communication and effective stakeholder engagement, you will produce high‑quality knowledge articles, guidance and communications tailored to different audiences and channels.

You will bring a continuous improvement mindset, with the ability to apply information governance principles, manage competing priorities and contribute to change initiatives. Experience with digital collaboration and content platforms, along with an interest in user‑centred design, will be well regarded.

• Experience with platforms like Microsoft SharePoint, ServiceNow, or similar, and knowledge of information architecture, metadata, and search is preferred. • Familiarity with content authoring tools and basic accessibility and usability concepts is also valued. • Experience in roles focused on knowledge sharing, communications, customer service, or stakeholder engagement is highly desirable.

Please click the "apply now" button to go to the DPS Careers Webpage where you can find more information about the position and relevant duty statement.