Learner Experience Coordinator

About this role

You’re someone who wants to create outcomes that have a real impact on the people of NSW. You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact. In this role, you'll: Provide exceptional support to learners across a broad range of accredited and non-accredited learning programs, helping them navigate enrolment, registration and participation requirements. You'll resolve complex and escalated learner enquiries, provide expert advice on learning pathways and learner obligations, and ensure a seamless learner experience through accurate administration and support. Working closely with the Learning Operations Manager, you'll also contribute to continuous improvement initiatives, service excellence, quality assurance, and the effective use of learning systems to support workforce capability development. This is a part-time fixed-term opportunity, working 2 days per week (Wednesday and Friday) through to 21 May 2027. For more information on this position and business unit, view the role description and information pack. About you You are a customer-focused professional with experience providing high-quality service in a contact centre, shared services, or similar environment. You can confidently manage complex enquiries, build strong relationships, and deliver positive outcomes for learners and stakeholders. Experience with learning programs, remote support, and working across multiple systems will be highly regarded. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM on Friday 21st August 2026. For more information about this role, please contact COURTNEY.SERTDEMIR@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid