Level 3 Admin Officer OACCP

About this role

Coordinate appointments and patient care across multiple hospitals Deliver outstanding customer service in a patient-focused role Manage referrals, waitlists and clinical administration with accuracy Employment Type: Permanent Part Time Position Classification: Administration Officer Level 3 Remuneration: $37.27- $38.44 per hour Hours Per Week: 24 Location: Mt Druitt, Blacktown, Westmead and Auburn Hospitals Where you'll be working Join the Osteoarthritis Chronic Care Program (OACCP), a collaborative multidisciplinary service supporting patients across Mount Druitt, Blacktown, Westmead and Auburn Hospitals. You'll play a vital role in ensuring patients receive timely access to specialist care by coordinating appointments, managing referrals and providing exceptional administrative support. This is a fantastic opportunity to join an evolving OACCP service with a vision to establish a Joint Health Centre within WSLHD as a recognised centre of excellence. Working alongside experienced clinicians and administrative professionals, you'll contribute to a service committed to delivering compassionate, high-quality care and improving health outcomes for our diverse Western Sydney community. * Work across four leading Western Sydney hospitals within a specialised chronic care program. * Be part of an evolving service shaping the future of musculoskeletal care. * Contribute to the vision of a Joint Health Centre recognised as a centre of excellence. * Build valuable healthcare administration experience in a collaborative multidisciplinary team. * Help improve patient access through efficient referral and waitlist management. What you'll be doing As an Administration Officer, you'll provide professional administrative and customer service support that keeps the Osteoarthritis Chronic Care Program running efficiently. You'll work closely with clinicians, patients and external healthcare providers to coordinate appointments, manage referrals and maintain accurate patient information while ensuring every interaction is delivered with professionalism, empathy and respect. * Coordinate referrals, manage electronic waiting lists and schedule clinics and group appointments. * Communicate with patients and healthcare providers by phone, email, mail and electronic messaging. * Monitor and maintain accurate patient records while ensuring privacy and confidentiality. * Perform regular waitlist audits and administrative reporting in line with NSW Health policies. * Identify opportunities to improve administrative processes and contribute to continuous service improvement. How to Apply Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date. * Relevant experience in booking health related appointments and waitlist management * Experience with computerised patient administration systems * Experience in a customer service role demonstrating effective interpersonal skills * Demonstrated ability to work productively within a team, and to work autonomously when required * Demonstrated time management and organisational skills to manage competing priorities * Demonstrated understanding of Medical Terminology Requisition ID: REQ680735 Applications Close: 30 August 2026 Need more information ? * Find out more about applying for this position. * Review the detailed Position Description for insights into role requirements and criteria. * Explore the selection process, employment checks, outcomes and notifications. * For inquiries about the role, contact Ian Starkey at Ian.Starkey@health.nsw.gov.au People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ . Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability. Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.