Manager Service Innovation and Delivery

About this role

About the Department The Department of the Premier and Cabinet (DPC) drives the Premier's priorities in South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well as central support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity, knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.

About the Business - State Library of South Australia The State Library of South Australia (SLSA), incorporating Public Library Services keeps alive the memories and stories of generations of South Australians. This is achieved by connecting South Australians to each other through our State Library and the network of community libraries, providing access to local and world information and serving as hubs for knowledge and community engagement.

Role Highlights

• Drive service innovation using insight and human-centred design.

• Deliver impactful change across digital and onsite experiences.

• Shape culture and lead a high-performing, customer focussed team.

Role Details Leads the strategic design and delivery of integrated, user-centred services, improving access to collections across digital and onsite channels. Drives innovation through evidence-based service development, oversees complex projects and service reform, and builds strong partnerships. Provides people leadership to develop high-performing teams, ensuring services are inclusive, responsive and aligned with organisational priorities.

Special Conditions

• The Incumbent will be required to participate in the department's Performance Management Program.

• The Incumbent may be assigned to another position at this remuneration level or equivalent.

• Some work outside of normal hours will be required.

• Some interstate travel involving overnight absences will be required.

• This role requires a working with children check.

• This role requires a National Criminal History check.

Classification ASO8 - Administrative Services Officer

Salary Range $130,046 - $132,500 p.a.

Duration Up to 18 months

Enquiries to Amanda Osborne - Associate Director, State Library

Phone: (08) 7424 6160

Email: [email protected]

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