Service Design & Assurance Specialist

About this role

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale. If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers. In this role, you'll: Support the coordination and delivery of service design and assurance activities across technology initiatives. This role plays a key part in guiding project teams through service transition and assurance processes, ensuring solutions are fit for purpose and aligned with operational standards. You will work closely with multiple stakeholders to meet time-bound deliverables while maintaining governance and quality outcomes. As a hands-on contributor, you will step in to support delivery teams, ensuring service readiness and smooth transition into operations. For more information on this position and business unit, view the role description and information pack About you The ideal candidate is an experienced Service Design and Assurance professional who can quickly establish themselves and deliver value in a fast-paced environment. You are a proactive self-starter with strong communication, stakeholder engagement, and coordination skills, comfortable working across multiple teams, managing competing priorities, and driving outcomes with minimal supervision. You thrive in a collaborative and transparent team culture, demonstrate initiative, and contribute positively to continuous service improvement and operational excellence. The role requires proven experience in Service Transition processes, development of Service Design documentation, and working within both Waterfall and Agile delivery methodologies. Hands-on experience in Production (Operations) Readiness processes is essential to ensure services are successfully transitioned into operational support environments. Knowledge of ServiceNow reporting, service performance monitoring, and continuous improvement practices is highly desirable. We are seeking a proactive and confident professional who demonstrates strong initiative, operates effectively with minimal supervision, and contributes positively to a collaborative, transparent, and high-performing team culture. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM, Wednesday 26 August 2026 For more information about this role, please contact EMILIA.MAIELLO@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW